Caution: Loose Thoughts

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•  Customer Service: No room for excuses.

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  When you make pledges on your hold message about how you work “so very hard” on customer service and want to “make sure my experience with them is the best it can be” by making sure a live person answers the phone every time…. you might want to try to actually make that happen. Yes, Overnite Express, I’m talking about you. Simply taking a picture of a package that you left haphazardly sitting at my front door doesn’t guarantee anything, other than ensuring my inevitable Aries-like fiery explosion when I realize I ever received my order.

  I lesson for all those who sell something to other people: When my make a promise, and bombard me with that promise every chance you get, live up to that promise. In customer service, there’s no room for excuses. Just 

  Posted 2 years ago

  customer service overnite express sucks